Terms of Service
Effective October 27, 2026
These terms cover your use of WO NOW, operated by Built to Build, LLC d/b/a WO NOW, to request maintenance by text message or email. WO NOW provides work order routing and management services for property and community managers; all messages come from WO NOW. By texting or emailing us, you agree to these terms and to our Privacy Policy.
SMS program terms
- Program: WO NOW maintenance messaging, from Built to Build, LLC d/b/a WO NOW, which provides work order routing and management services for property and community managers. Residents text us to report a maintenance problem; we reply with questions about the request, status updates and scheduling.
- How to opt in: text WO NOW (or any message) to (970) 373-2080 from your mobile phone. Doing so is your consent to receive texts from Built to Build, LLC d/b/a WO NOW at that mobile number. We only reply to the number that texted us and never text a number first.
- Confirmation: the first reply to your number is “WO NOW: Thanks for contacting WO NOW maintenance for your community. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
- Frequency: message frequency varies by request.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time. You’ll get one message confirming you’ve been unsubscribed, then no more texts. Text START to resume.
- Help: reply HELP, or email hello@wonow.app.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
- Privacy: mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
Not an emergency service
WO Now is not monitored like 911. If anyone is in danger, or you smell gas or see fire or smoke, leave the area and call 911 first. We flag reports that sound urgent to your management team, but we cannot guarantee how quickly anyone responds.
How requests are handled
- An automated assistant, which uses AI, reads your messages, asks follow-up questions and prepares a work order. It may make mistakes; your management team reviews requests before work is assigned.
- Your management company decides whether, when and by whom work is done. Contractors are chosen by your management company and are not employees of WO Now.
- We may suggest simple, safe things to try yourself. Only follow them if you are comfortable doing so; you can always ask for someone to come out instead.
Your responsibilities
Give accurate information, use the service only for maintenance at a home or community you live in or are responsible for, and don’t send anything unlawful, abusive or unrelated to maintenance.
Availability
We work to keep the service running but don’t guarantee it will always be available or error-free. Message delivery depends on mobile carriers and email providers.
Limitation of liability
To the extent permitted by law, WO Now is not liable for indirect or consequential damages arising from use of the service, or for work performed by contractors.
Changes
We may update these terms. The effective date above shows when they last changed.
Contact
Email hello@wonow.app.