Privacy Policy
Effective October 27, 2026
Built to Build, LLC d/b/a WO NOW (“WO NOW”, “we”, “us”) provides work order routing and management services for property and community managers. Residents text or email WO NOW to report a maintenance problem; all messages come from WO NOW, which asks follow-up questions and routes the request to the resident’s management team and the contractors they assign. This policy explains what we collect and how we use it.
Text messaging: we do not sell, rent or share mobile phone numbers or text-messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Information is shared only as described below, to handle your maintenance requests.
Information we collect
- Contact details: your mobile phone number or email address, and your name.
- Your messages: what you tell us about the problem, including any photos you send, access instructions and when you’re available.
- Information from your manager: your property or community manager may give us your name, unit and contact details so we can recognise you and know where the problem is.
- Service records: message delivery status, the time of each message, and a record of how each request was handled.
How we use it
- To respond to your messages and understand your maintenance request.
- To send your request to your management team and to the contractor assigned to it.
- To send you updates about your request, and to send emergency information when a report sounds dangerous.
- To keep a record of each request for your management team, and to operate, secure and improve the service.
We use automated systems, including AI, to read your messages and draft replies and work orders. Your management team stays in control of who is sent to your home.
Who we share it with
- Your property or community management company, which provides this service to you.
- Contractors your management team assigns to the job, who receive the details they need to do the work.
- Service providers that run parts of the service for us under contract, such as text-message and email delivery, hosting, and AI processing. They may use the information only to provide those services.
- Legal reasons: when required by law, or to protect the safety of residents, contractors or the public.
We do not sell personal information.
Text message opt-out
Reply STOP to any message to stop receiving texts, or HELP for help. Message and data rates may apply, and message frequency varies by request. See our Terms of Service and the SMS terms.
How long we keep it
We keep request records for as long as your management company uses the service and as needed for their maintenance records, legal obligations and dispute resolution, and then delete or de-identify them.
Security
We use reasonable technical and organisational measures to protect information, including encrypted connections and access controls. No system is completely secure.
Children
The service is intended for adults responsible for a home or unit and is not directed to children under 13.
Your choices
You can stop text messages at any time by replying STOP, and stop emails by replying STOP to an email from us. To ask about, correct or delete your information, contact your management company or us.
Changes
We may update this policy. The effective date above shows when it last changed.
Contact
Email hello@wonow.app.